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HOW IT WORKS

One platform. Every clinical workflow. From day one.

PillCoach connects to your pharmacy management system and puts adherence tracking, MTM documentation, clinical monitoring, patient communications, and performance analytics into a single login. Operational within two weeks.

Patient using telehealth with pharmacist while monitoring blood pressure at homeRequest Demo
THE PROCESS

How PillCoach works inside your pharmacy.

01

Connect your PMS

PillCoach integrates with PioneerRx, Liberty, PrimeRx, and DRX. Your patient data flows in, and the platform begins surfacing adherence gaps, MTM opportunities, and clinical workflows immediately.

02

See your patients

Each patient's adherence status, medication history, and clinical data in one place. PDC performance across diabetes, RAS antagonist, statin, HIV, and SUPD measures updates as patients fill.

03

Take clinical action

Pharmacists work through adherence interventions, complete CMRs and TMRs, document vitals, send faxes and texts, schedule appointments, and manage vaccine workflows, all from a single daily queue.

04

Track performance

Admins see performance metrics across users, patients, and the entire organization. Adherence rates, MTM completion, clinical encounters, and financial performance are visible from a single dashboard.

MG
Garcia, Maria
Diabetes · Metformin 1000mg | PDC: 82% | Next fill: Apr 8
82%
Mar 28
Rx filled · 30 day supply
Mar 15
Adherence check-in sent via text
Mar 10
PDC gap flagged · dropped below 85%
Feb 26
Rx filled · 30 day supply
Six Workflows. One Login.

Six workflows. One login. Zero bolt-ons.

A typical session inside PillCoach, from login to logout.

Open Your Worklist

Log in and see today’s priorities: which patients have PDC gaps, who’s approaching threshold, and where to focus first.

Work the MTM Queue

Pick up the next CMR, TMR, or medication reconciliation. Document it, deliver it, and close it without leaving the platform.

Document Clinical Encounters

Record blood pressure, glucose, A1C, or other vitals during the visit. The reading lands in the same record as adherence and MTM data.

Reach the Patient

Fire off a text, start a telehealth session, or schedule an appointment. Fax prescribers for refill requests. Every interaction attaches to the patient record automatically.

Track the Revenue

See how reimbursements are tracking at the patient, user, or organization level. Leadership gets the roll-up without a separate report pull.

Clear Vaccine Tasks

Vaccine tasks flow through the same daily queue. Your team handles immunizations alongside adherence and clinical work without switching tools.

WHY PILLCOACH

Stop juggling tools. Start running clinical workflows.

Without PillCoach
Adherence tracked in spreadsheets or third-party dashboards
MTM documented across multiple systems with no central record
No unified patient view across PDC, MTM, vitals, and communications
Performance data siloed by workflow and location
Staff switching between 4-5 tools to complete daily clinical work
With PillCoach
Every adherence measure tracked in one dashboard with PDC visibility
MTM documentation built into the same workflow as adherence
Single patient profile with clinical data, communications, and history
Organization-wide performance visible to admins from a single view
One login for every clinical workflow your pharmacy runs
BUILT FOR

Built for how pharmacies and health plans actually operate.

INDEPENDENT PHARMACIES

One screen for your entire daily workflow.

One pharmacist. Dozens of clinical workflows. PillCoach puts adherence measures, MTM reviews, clinical encounters, and patient communications into a single system that works the way you do, without adding staff or switching between tools.
HEALTH PLANS & PBMS

Adherence analytics across your pharmacy network.

Deploy PillCoach across your pharmacy network to gain pharmacy-level visibility into PDC performance, MTM completion, and clinical outcomes across every location and every measure that factors into Star Ratings.
PHARMACY CHAINS

Uniform workflows from location to location.

Multi-location pharmacies use PillCoach to standardize adherence, MTM, clinical monitoring, vaccine, and communications workflows across every store. Admins see individual location and pharmacist performance, compare sites, and identify where support is needed without chasing spreadsheets.
ENTERPRISE & ORGANIZATIONS

Roll-up reporting for multi-site leadership.

Enterprise organizations and pharmacy networks use PillCoach to standardize clinical workflows across every location. Leadership gets visibility into performance, prescription reimbursements, and clinical outcomes across the entire organization from a single view.

Plugs Into Your PMS

Plugs into the PMS you already run.

PillCoach integrates directly with leading pharmacy management systems. No rip and replace. Your team keeps working in the PMS they know, and PillCoach layers on top.

PioneerRx

Direct integration with PioneerRx for seamless patient data sync and workflow coordination.

Liberty

Connect your Liberty system to PillCoach and start managing clinical workflows from day one.

PrimeRx

PrimeRx integration brings your patient data into PillCoach with minimal setup and no workflow disruption.

DRX

DRX integration syncs your patient data into PillCoach and keeps clinical workflows in one place.

GETTING STARTED

Typically live in two weeks. Not two quarters.

No lengthy implementation cycles. No dedicated IT team required. PillCoach is designed to be operational fast.

WEEK 1

Connect and configure

PMS integration, account setup, user creation, and team onboarding. Your staff gets trained on the platform and workflows are configured for your pharmacy.

WEEK 2

Workflows go live

Patients visible, adherence gaps surfaced, MTM workflows active. Your team starts using PillCoach as their daily platform for clinical work.

ONGOING

Performance builds over time

Performance data accumulates as your team works. Adherence trends, MTM completion rates, clinical documentation, and financial metrics become clearer every week.

COMMON QUESTIONS

What pharmacies and health plans ask before getting started.

How long does implementation take?

PillCoach is typically operational within two weeks. Week one covers PMS integration, account setup, and team training. Week two, your clinical workflows go live.

Do we need dedicated IT staff?

No. PillCoach handles the integration and setup process. Your team needs a browser and their PMS credentials. Nothing else.

Which pharmacy management systems do you support?

PillCoach currently integrates with PioneerRx, Liberty, PrimeRx, and DRX. Your patient data syncs from the PMS into PillCoach.

What measures does PillCoach track?

PDC measures including diabetes, RAS antagonist, statin, HIV, and SUPD. Plus MTM completion, clinical encounters, vitals, communications, and financial performance.

Can health plans deploy PillCoach across a pharmacy network?

Yes. Health plans and PBMs can use PillCoach to gain pharmacy-level visibility into PDC performance, MTM completion, and clinical outcomes across every location in their network.

Is patient data secure?

PillCoach is built to meet HIPAA requirements for protected health information. All data is encrypted in transit and at rest, with role-based access controls across your organization.

See your clinical workflows in action.

30-minute walkthrough. We'll show you how PillCoach connects to your PMS and walk through the workflows your team would use daily.