PillCoach was built by pharmacists who spent years watching clinical performance get measured by systems they had no control over. We built the infrastructure to change that.
Pharmacies are the most accessible point of care in America, yet the tools they use to manage adherence were built for someone else's workflow.
Pharmacists spend hours managing refills, documenting MTM encounters, and reconciling data across disconnected systems. The work gets done, but the infrastructure was never designed to help pharmacies act proactively on adherence gaps.
PDC scores, preferred network status, and reimbursement outcomes are determined by metrics that pharmacies have limited infrastructure to influence. The data exists, but it's locked in systems that weren't designed for clinical decision-making.
We're a team of pharmacists and engineers building the platform we wish we'd had running our own pharmacies. Today, PillCoach serves independent and chain pharmacies across Florida, Texas, and the Southeast.
Every feature is designed for pharmacy workflow, not retrofitted from hospital systems or payer portals. Our team includes pharmacists who've worked the counter and know that if a tool doesn't fit how a pharmacy operates, it won't get used. That perspective shapes every screen, every alert, and every integration.
We measure success by PDC performance, preferred network status, and CMR completion rates, not by the number of calls made or workflows checked off. Every workflow in the platform ties back to a measurable clinical or financial outcome. If it doesn't move the needle, it doesn't ship.
We are stewards of patient data and pharmacy trust. HIPAA compliance isn't a checkbox. It's foundational. Our clinical team reviews every protocol and intervention logic. Our engineering team builds with transparency, audit trails, and data governance at the architecture level.
Designed from day one to support one pharmacy or an entire network. Our infrastructure handles millions of adherence events without adding complexity to the end user. Whether you manage ten locations or ten thousand, the platform adapts to the scale of the problem.
PillCoach was founded by pharmacy professionals who spent years working inside the systems that were supposed to help them perform. When those systems fell short, they decided to build something better.
20+ years in pharmacy operations, from behind the counter to building the technology that supports it. Founded PillCoach after seeing too many pharmacies measured on metrics they had no tools to manage.
Built at the intersection of pharmacy operations and modern software. The team behind PillCoach has filled scripts, managed Star Ratings programs, and shipped production healthcare software. That combination is the product.
PillCoach is built to meet HIPAA requirements for protected health information. Access controls, audit logging, and encryption are foundational to the platform architecture.
Hosted on Microsoft Azure with enterprise-grade security controls. Data is encrypted in transit and at rest, with role-based access and continuous monitoring.
Patient data stays within the pharmacy's account. PillCoach does not sell, share, or expose data to third parties. Your patients' information remains under your control.
30-minute walkthrough. We'll show you how PillCoach connects to your PMS and walk through the workflows your team would use daily.
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