Last updated: March 30, 2026
These Terms of Service ("Terms") govern your access to and use of the PillCoach platform, website, and related services (collectively, the "Services") provided by PillCoach, Inc. ("PillCoach," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
Our Services are intended for use by licensed pharmacies, pharmacy staff, health plans, pharmacy benefit managers, and other authorized healthcare entities. By registering for an account, you represent that you are authorized to bind the organization on whose behalf you are accessing the Services, and that such organization agrees to be responsible for your use. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
PillCoach provides a comprehensive, all in one cloud based pharmacy platform. Core capabilities include medication adherence management covering all major PDC measures plus HIV and SUPD, with automated task generation and patient outreach workflows. The platform supports complete Medication Therapy Management (MTM) including Comprehensive Medication Reviews (CMRs), Medication Reconciliations (MedRecs), and the ability to send MedGuides directly to patients. All points of patient communication are built into the platform, including secure text messaging, faxing, appointment scheduling, and telehealth, so users never need to leave PillCoach to manage any aspect of patient care. Clinical monitoring capabilities include tracking blood pressure, blood glucose, pulse oximetry, weight, A1C, and cholesterol labs. The platform includes vaccine task management, adherence related task workflows, and integration with MedlinePlus for patient education resources. Administrative features include user performance tracking and financial performance dashboards covering prescription reimbursements at both individual patient and organization levels. PillCoach integrates with pharmacy management systems including PioneerRx, Liberty, and PrimeRx. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice. PillCoach does not provide medical advice, and our platform is not a substitute for professional clinical judgment.
Access to our Services requires a paid subscription as outlined in your service agreement or order form. Subscription fees are billed in advance on a monthly or annual basis as specified in your agreement. All fees are non refundable except as expressly stated in your service agreement. We may adjust pricing with at least 30 days' written notice prior to your next renewal period. Failure to pay fees when due may result in suspension or termination of your access to the Services.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not: access or use the Services in violation of any applicable law, regulation, or HIPAA requirement; attempt to gain unauthorized access to any portion of the Services or any related systems; reverse engineer, decompile, or disassemble any aspect of the platform; use the Services to transmit malicious code, viruses, or harmful content; share your account credentials with unauthorized individuals; use the Services in any manner that could impair, overburden, or damage the platform; or resell, sublicense, or redistribute access to the Services without our written consent.
You retain all rights to the data you submit to the platform ("Customer Data"). You grant PillCoach a limited, non exclusive license to use Customer Data solely to provide and improve the Services. PillCoach retains all rights, title, and interest in and to the Services, including all software, algorithms, interfaces, documentation, and proprietary methodologies. We may use aggregated, de identified data derived from your use of the Services for analytics, benchmarking, and product improvement purposes, provided such data cannot reasonably be used to identify any individual patient or organization.
To the extent that PillCoach receives, maintains, or transmits Protected Health Information (PHI) on behalf of a covered entity, PillCoach will act as a Business Associate as defined under HIPAA. The parties will execute a Business Associate Agreement (BAA) that governs the use and disclosure of PHI. In the event of a conflict between these Terms and the BAA, the BAA shall control with respect to PHI. For additional details, please refer to our HIPAA Compliance page.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT. PILLCOACH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR COMPLETELY SECURE. PILLCOACH DOES NOT PROVIDE MEDICAL ADVICE AND THE PLATFORM IS NOT INTENDED TO REPLACE PROFESSIONAL CLINICAL JUDGMENT. ALL CLINICAL DECISIONS REMAIN THE SOLE RESPONSIBILITY OF THE LICENSED HEALTHCARE PROFESSIONAL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILLCOACH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY. PILLCOACH'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO PILLCOACH DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless PillCoach and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the Services in violation of these Terms; your violation of any applicable law or regulation; your breach of any representation or warranty made under these Terms; or any claim by a third party related to your use of the Services.
Either party may terminate the subscription in accordance with the terms of the applicable service agreement. We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, applicable law, or HIPAA requirements. Upon termination, we will make your Customer Data available for export for a period of thirty (30) days, after which we may delete it in accordance with our data retention policies and applicable legal requirements.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. Any disputes arising under these Terms shall first be subject to good faith negotiation between the parties. If the parties are unable to resolve a dispute through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.
We may update these Terms from time to time. We will provide at least thirty (30) days' notice of material changes by posting the revised Terms on our website or by direct notification. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.
For questions about these Terms, please contact us at: PillCoach, Inc. — Email: info@pillcoach.co — Website: pillcoach.co/contact
PillCoach targets 99.9% platform uptime measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance whenever practicable. In the event of unscheduled downtime exceeding four consecutive hours, PillCoach will provide affected customers with a root cause summary within five business days. PillCoach does not guarantee uninterrupted or error free access to the Services. Service level commitments specific to your subscription tier, including remedies for downtime, are defined in your service agreement or order form. Support is available during business hours via email and in platform channels, with priority response for critical issues affecting patient safety workflows.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify PillCoach immediately at info@pillcoach.co upon discovering any unauthorized use of your account or any other breach of security. PillCoach reserves the right to immediately suspend or restrict access to any account without prior notice if we reasonably believe the account is being used in violation of these Terms, applicable law, or in a manner that threatens the security, integrity, or availability of the Services or any PHI. Suspension may also occur if we detect anomalous access patterns, credential sharing across unauthorized users, unauthorized API usage, or attempts to access data belonging to other customers. Suspended accounts will receive written notification of the reason for suspension and steps required for reinstatement, except where doing so would compromise an active investigation or security incident.
In addition to the Acceptable Use restrictions in Section 4, you expressly agree not to: scrape, crawl, spider, or use any automated means to access the Services or extract data from the platform; attempt to probe, scan, or test the vulnerability of the Services or any associated system or network; interfere with or disrupt the integrity or performance of the Services, including through denial of service attacks or resource exhaustion; use the Services to develop, train, or improve a competing product or service, whether directly or through a third party; benchmark or conduct performance comparisons of the Services for publication or competitive analysis without prior written consent; access the Services through any means other than our provided interfaces, including unauthorized API access; sublicense, resell, timeshare, or otherwise make the Services available to any third party not authorized under your subscription; harvest, collect, or store personal data of other users or patients beyond what is necessary and authorized for your permitted use; attempt to circumvent any usage limits, access controls, or security measures; or use the Services in any manner that could damage, disable, overburden, or impair PillCoach's infrastructure. Violation of this section constitutes grounds for immediate termination without refund and may result in legal action.
If your subscription includes access to PillCoach APIs or integration capabilities, the following additional terms apply. API access is granted solely for the purpose of integrating the Services with your authorized pharmacy management systems, EHR platforms, or other approved systems. API keys and credentials are confidential and may not be shared, published, or embedded in client side code. You shall not exceed documented rate limits or use API access in a manner that degrades service performance for other customers. PillCoach reserves the right to throttle, suspend, or revoke API access at any time if usage patterns indicate abuse, security risk, or violation of these Terms. All data retrieved via APIs remains subject to the data use restrictions, HIPAA obligations, and confidentiality requirements set forth in these Terms and your Business Associate Agreement.
Each party agrees to maintain in confidence all non public information received from the other party that is designated as confidential or that, given the nature of the information and the circumstances of disclosure, should reasonably be understood to be confidential. Confidential information includes platform features, pricing, technical documentation, API specifications, customer lists, business strategies, and any PHI or patient data. Confidential information may only be disclosed to employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those contained herein. Confidentiality obligations survive termination of these Terms for a period of three years, except with respect to trade secrets and PHI, which shall remain confidential indefinitely.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, labor disputes, power failures, internet or telecommunications outages, cyberattacks beyond industry standard defenses, or failures of third party cloud infrastructure providers. The affected party shall provide prompt notice of the force majeure event and use commercially reasonable efforts to resume performance. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected service agreement upon written notice.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PILLCOACH AGREE THAT ANY DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING, WHETHER AS A NAMED PLAINTIFF, CLASS MEMBER, OR OTHERWISE. This waiver applies to claims in arbitration and in court. If a court determines that this class action waiver is unenforceable with respect to a particular claim, that claim shall be severed and proceed in court while the remaining claims continue in arbitration as set forth in Section 11.
PillCoach may use artificial intelligence and machine learning technologies to power features such as adherence risk scoring, task prioritization, and predictive analytics. These AI generated outputs are intended as decision support tools for qualified pharmacy and healthcare professionals and are not a substitute for professional clinical judgment. PillCoach does not guarantee the accuracy, completeness, or reliability of AI generated recommendations. You acknowledge that AI outputs may contain errors and agree to exercise independent professional judgment before acting on any automated recommendation. PillCoach shall not be liable for clinical decisions made in reliance on AI generated outputs. You agree not to use the Services to train, develop, or improve any third party AI or machine learning models without our prior written consent.
The Services are hosted and operated in the United States. You agree not to access or use the Services from any jurisdiction where such use would violate applicable export control laws or regulations. You represent and warrant that you are not located in, or a resident of, any country subject to U.S. trade sanctions, and that you are not listed on any U.S. government restricted party list.
The following sections shall survive any termination or expiration of these Terms: Data Ownership and Intellectual Property (Section 5), HIPAA Compliance (Section 6), Disclaimers (Section 7), Limitation of Liability (Section 8), Indemnification (Section 9), Governing Law and Dispute Resolution (Section 11), Confidentiality (Section 18), Class Action Waiver (Section 20), and this Survival clause. Any obligations related to the protection, return, or destruction of PHI shall also survive in accordance with applicable HIPAA requirements and the terms of the Business Associate Agreement.
These Terms, together with the applicable service agreement, order form, Business Associate Agreement, and Privacy Policy, constitute the entire agreement between you and PillCoach regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral. In the event of a conflict between these Terms and a signed service agreement or BAA, the signed agreement shall control to the extent of the conflict. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
PillCoach is committed to ensuring that our platform and website are accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continually work to improve the accessibility of our Services. If you experience any difficulty accessing or using any part of our platform, or if you have suggestions for improving accessibility, please contact us at info@pillcoach.co. We take accessibility feedback seriously and will make reasonable efforts to address reported issues in a timely manner.