Catch adherence gaps before they hit your metrics.
Manage adherence, deliver care, engage patients, and track performance and revenue in one platform. Product preview shown with illustrative sample data.
PioneerRx | Liberty | PrimeRx | DRX
One system. Both sides of the equation.
Pharmacies and health plans share one goal: better adherence outcomes. PillCoach gives both sides a single system to help drive it.
Pharmacies
Run your entire adherence operation from one screen. PDC tracking, MTM workflows, clinical monitoring, vaccine tasks, patient communications, and financial tracking. Integrated with leading pharmacy management systems.
Explore Pharmacy Solutions →Health Plans & PBMs
Monitor near real-time adherence performance across your pharmacy network. PillCoach provides the visibility, reporting, and intervention infrastructure designed to help improve the adherence measures that factor into Star Ratings. See every pharmacy. Act before gaps widen.
Explore Payer Solutions →
Your team runs adherence, MTM, and comms across separate systems. That's the gap.
Adherence gaps don't announce themselves. They accumulate.
Most pharmacies find out about PDC shortfalls after the measurement period closes. Health plans lose visibility into network performance until Star Ratings are published. By then, the window to intervene has passed. PillCoach gives both sides the tools to catch gaps early and close them in near real time.
80%
PDC a patient must reach to count as adherent on Star Ratings adherence measures (Source: CMS)
$290B
in avoidable U.S. medical spending from medication nonadherence every year (Source: NEHI, 2009)
25%
of U.S. hospitalizations are attributed to medication non-adherence (Source: WHO)
$13.4B
in 2026 Medicare Advantage quality bonus payments, where adherence is a key rating driver (Source: KFF, 2026)
Adherence gaps don't announce themselves. They accumulate.
Most pharmacies find out about PDC shortfalls after the measurement period closes. Health plans lose visibility into network performance until Star Ratings are published. By then, the window to intervene has passed. PillCoach gives both sides the tools to catch gaps early and close them in near real time.
Six workflows. Zero tab switching.
Everything a pharmacy team touches daily, built into a single platform.
Adherence Tracking
Up-to-date PDC monitoring across all major measures plus HIV and SUPD. Identify at-risk patients before small gaps become missed opportunities.
MTM Management
CMRs, medication reconciliations, and medication guides managed and delivered from one workflow. No separate portals.
Clinical Monitoring
Track blood pressure, blood glucose, pulse ox, weight, A1C, and cholesterol labs. Document clinical encounters in the same system.
Patient Communications
Fax, text, calling, telehealth, and appointment coordination built into the platform. No external tools. No lost context.
Vaccines and Registry
Flu, RSV, shingles, and tetanus tasks built from age and dose history. Pull registry history and forecasts, submit administered doses, and close tasks automatically when the dose is filled.
Financial Performance
Track prescription reimbursements at the patient level or across your organization. Give admins full visibility into financial and user performance.
Your PDC is moving right now. Can your team see it?
Most pharmacies see PDC gaps after the measurement window closes. PillCoach surfaces them daily by patient, by measure, and by urgency, so your team acts while the numbers can still move.
All major PDC measures plus HIV and SUPD
Track diabetes, hypertension, cholesterol, HIV, and SUPD from one dashboard. See where each patient stands before gaps become missed opportunities.
Gap detection for at-risk patients
See which patients are falling below the 80% PDC threshold before the window to intervene closes.
Daily worklists
Your team starts each day knowing exactly which patients need attention and where to focus for the greatest impact on PDC performance.
Stop portal-hopping. Start closing encounters.
Every MTM service type in one workflow
CMRs, medication reconciliations, and targeted reviews handled from a single interface. No toggling between portals or duplicating documentation.
Reviews built into daily operations
Targeted medication reviews happen as part of your team's daily queue, not as a separate task in a separate system.
Complete documentation trail
Every encounter timestamped and stored. Audit-ready for plan submissions and internal review without manual assembly.
Reach every patient. One click.
Text, call, telehealth, and appointments reach patients directly. Fax handles prescriber refill requests. Everything launches from the patient record. No external tools, no undocumented outreach.
Fax and document delivery
Send faxes and documents from within PillCoach. Each one is attached to the patient record, with no manual filing.
Text messaging and calling
Send texts and initiate calls from within the platform. Reach patients on the channel they respond to most.
Telehealth and appointments
Launch telehealth sessions and manage appointment scheduling alongside adherence and clinical workflows. One calendar. One queue.
Blood pressure, A1C, and weight next to every PDC score.
Clinical documentation that lives next to adherence data instead of a separate system. Blood pressure, glucose, A1C, pulse ox, weight, and cholesterol, all in one patient record.
Blood Pressure
Track systolic and diastolic readings alongside medication adherence data.
Blood Glucose
Monitor glucose levels for patients on diabetes medications in near real time.
A1C
Log A1C lab results to track long-term glycemic control over time.
Pulse Ox
Record pulse oximetry readings for respiratory and cardiovascular patients.
Weight
Document weight changes over time to support chronic condition management.
Cholesterol
Capture lipid panel results to inform cholesterol medication management.
See where the revenue is. See where it isn't.
Admins see prescription reimbursements, user productivity, and organizational performance without pulling data from another system. The financial picture, where the clinical work happens.
Prescription reimbursement tracking
See reimbursement data at the individual patient level or aggregated across your organization. Near real-time visibility into the metrics that drive preferred network status.
User productivity visibility
Admins see individual user performance: who's completing tasks, where bottlenecks form, and how capacity is distributed across the team.
Organization-level dashboards
Roll up performance data across locations and users. One view for leadership, detailed views for operational teams.
No rip and replace. Plug into your PMS.
Direct integrations with the PMS platforms that power independent pharmacy. No rip and replace. No double entry.
PioneerRx
Liberty
PrimeRx
DRX
More integrations in development
Replace the patchwork. Run the whole operation.
Spreadsheets, separate portals, manual tracking. PillCoach consolidates all of it. Adherence, MTM, clinical monitoring, communications, and vaccines managed in a single daily workflow.
Worklist-driven operations
Your team starts each day with a prioritized queue built from PDC gaps and clinical urgency.
Integrated patient outreach
Text, call, or telehealth from the patient record. Fax prescribers for refills. Every interaction is documented.
Operational and financial dashboards
User productivity, prescription reimbursements, and org-level performance in one view.
Direct PMS connectivity
Live integrations with PioneerRx, Liberty, PrimeRx, and DRX. No rip and replace.
Replace the patchwork. Run the whole operation.
Spreadsheets, separate portals, manual tracking. PillCoach consolidates all of it. Adherence, MTM, clinical monitoring, communications, and vaccines managed in a single daily workflow.
Pharmacy-level adherence visibility for your network.
PillCoach is designed to give health plans the analytics infrastructure to monitor PDC performance across pharmacy networks, support scalable MTM programs, and access clinical monitoring data, all built around the adherence measures that factor into Star Ratings.
Pharmacy-level PDC analytics
See adherence performance by pharmacy, by measure, and by patient across your entire network.
MTM program oversight
Track CMR and TMR completion rates, identify bottlenecks, and monitor compliance at scale.
Point-of-care clinical data
Access blood pressure, glucose, A1C, and other vitals captured during pharmacy encounters.
Quality measure reporting
Data structured around the adherence measures that factor into Star Ratings and preferred networks.
Pharmacy-level adherence visibility for your network.
PillCoach is designed to give health plans the analytics infrastructure to monitor PDC performance across pharmacy networks, support scalable MTM programs, and access clinical monitoring data, all built around the adherence measures that factor into Star Ratings.
Typically live in two weeks. Not two quarters.
From PMS integration to daily workflows, here's what the first week looks like.
1. Connect
PillCoach integrates with your pharmacy management system. Your patient data populates the platform.
2. Configure
Define which workflows your team sees first. Set priorities by measure or urgency.
3. Perform
Your team works from one daily queue. Every patient interaction, clinical encounter, and follow-up in one place.
4. Measure
Track PDC performance, MTM completions, clinical outcomes, and financial impact across your organization.
The platform is the tool. These are the workflows that help move the numbers.
The platform is the tool. These are the results.
Fewer systems, faster workflows
Your team stops switching between portals, spreadsheets, and phone systems. Everything consolidates.
Interventions that happen on time
Near real-time PDC visibility means your team acts when it matters, not after the measurement period closes.
Performance you can actually measure
Admin-level visibility into user productivity, prescription reimbursements, and clinical outcomes across your organization.
Your adherence metrics are already moving. The question is where.
See a live patient workflow in 30 minutes. Walk through your adherence data inside PillCoach.
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